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Terms and Conditions

Terms and Conditions

Ordering Information: Place an order

All our orders are online. If you wish to place an order over phone, our representative will assist you in creating an online account and placing an order. After you place your order, we will send you an e-mail acknowledgement. Our phone and email addresses are available in the contact us section of website. We will start processing your order only after we have received payment. By placing an order on rexeleshop.com, you agree that you are buying for your business needs.

Our business hours

Our hours are 9:30 AM to 6:30 PM Monday to Friday at +91 22 6135 2300

Order delivery times

If material is in stock or readily available, we shall dispatch in 7 business days. For special order or out of stock items delivery times are as per lead times. If we are not able to fulfill your order then we will refund your entire amount within 30 business days. If order times exceed what we have committed to, we will intimate you with the new delivery time.

GST Tax

We invoice all transactions and charge all taxes as per regulation. We charge GST as per the product category determined by Government of India.

Excise Duty and MODVAT

We charge excise duty if applicable. Excise is either included in price or separately displayed at time of checkout, whichever is applicable. We provide excise duty/MODVAT documents upon request – Contact us at (any email ID). We offer tax invoice along with retail invoice where required.

Payment Methods

We accept payments via Net banking, NEFT/RTGS, debit cards, credit cards.

Cancellation

We reserve the right to cancel any order for any reason. Possible reasons for cancellation include, but are not limited to the following:

  1. Potentially fraudulent order. Before shipping orders, we run a check to make sure they are legitimate. If the check fails, we may cancel your order.
  2. Incorrect pricing. Due to the sometimes-volatile market for collectible products, sometimes there are major fluctuations in price. Therefore, we reserve the right to remove any item from any order and provide a full refund to the customer for that item.
  3. If the order is not serviceable by us due to non-availability of the product among any of our vendors.
  4. If your pin code is not serviced by any of our courier partners.

Returns and exchanges

We offer returns and exchanges only against manufacturing defects. Please contact our office to discuss any return requests.

Additional information about previous orders

Click on Order History at the top of the web site to view information about your previous orders. From there you can access your invoices, proofs of delivery, and other shipment information.