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Shipping Policy

Rexel Shipping Policy

We ship to all parts of India with association of reputed Logistics /Courier Partners.

FAQ

1. What are the delivery charges?

Prices are Ex- our Warehouse. We have a PAN India Warehousing and covering most states. If the Warehouse is in your State you will be billed SGST/CGST. If the Warehouse is outside your State you will be billed IGST. The shipping Cost will be the cost from our warehouse to your Shipping Address on Door Delivery Basis by Reputed Express Delivery. Their standard delivery charges will be applicable as mentioned in the order at the time of making payment.

2. What is the Rexel Delivery Turn- Around-Time (TAT)?

One of the biggest advantages of buying from Rexel is that we do not wait for order consolidation and award delivery time the maximum priority.

3. We ensure top most priority to delivery through:

  • Direct Pickup from the Vendor premises in most cases Same Day itself.
  • Each SKU/Product triggers a separate request to ensure no stoppage because of any other item of the Cart. C- Use of Reputed Express Logistic Providers only.
  • Warehousing mostly in Transportation Hubs to ensure no delay at the Hub. Most cases Cross Docking is used to ensure immediate dispatches.
  • Clear visibility in our portal and dedicated team to monitor and escalate any inordinate delays

4. Is all the product insured if I shop from Rexel Site?

The answer is BIG "YES "being a Rexel customer. We have goods are insured in Transit with reputed company. The liability ceases the goods are received and signed on the Docket/Airway Bill/LR copy. It is important to check the goods before signing receipts to ensure that any damage in shipment is written on the Docket/Airway Bill/LR Copy to initiate any claim on the Insurance/Shipper. Any claim after the same will prima facie be rejected. However, any requests within 7 days of Shipments will be forwarded to the Insurance/Vendor and the decision from their account will be final and bidding.

5. Do I pay the Transit Insurance Premium?

Rexel will bear the same on your behalf.

6. Why does the delivery date not correspond to the declared committed delivery timeline?

Though as mentioned above Delivery is given Utmost Priority and importance, it is quite possible that due to Force Major reasons or other reasons beyond our control (e.g.: National Holidays, Local Governmental Holidays, event of Emergency etc.) Shipments may be delayed or held. It is also possible that the our Associated Logistics / Courier partners have a declared holiday between the day you're placed your order and the date of delivery, which is based on the timelines shown on the product page, in this case, we add a day to the estimated date.

7. On which days do you not deliver?

Items are only delivered on business days. Apart from Sundays, there are certain holidays throughout the year that are not considered as business days. Deliveries will not happen on these days.

Delivery holidays differ depending upon the local or regional holidays of the state in which the order is delivered.

PLEASE NOTE: - If customer has Urgent Requirement of delivery, Rexel has the provision to deliver on a holiday as per the customer request, extra charges will be applicable which will be treated on a case-to-case basis.

8. Why is the Cash on Delivery (COD) option not offered in my location?

Rexel there does not provide COD facility as on date.

9. Can I handover DD at the time Delivery?

Rexel there does not provide DD facility as on date.

10. Can Shipment / Delivery be rerouted?

Once the package has been shipped to customers, it cannot be rerouted to another address. For any such change of address it would need to come back to the warehouse for the purpose of shipment to a new destination after address verification. The customer will be charged extra for the shipping to the new address on a case to case basis.

11. How do I track the status of my order(s)?

  • Rexel will share the invoice copy and LR copy of the transporter
  • Email is sent to you after the Order is shipped that contains the tracking number and name of the logistics provider.

12. What is the difference between shipping and delivery?

Shipping refers to packing and dispatching of your order. You will find a shipping timeline on the products displayed on our site (E.g. Dispatched within 5 days). This refers to the number of working days it will take to dispatch the product from our end.

13. Why have I not received my product yet?

Though as mentioned above Delivery is given Utmost Priority and importance, it is quite possible that due to Force Major reasons or other reasons beyond our control (e.g.: National Holidays, Local Governmental Holidays, event of Emergency etc.) Shipments may be delayed or held. It is also possible that the our Associated Logistics / Courier partners have a declared holiday between the day you're placed your order and the date of delivery, which is based on the timelines shown on the product page, in this case, we add a day to the estimated date. We will keep you continuously updated about the delay along with the new expected delivery date

14. Can I refuse the Delivery?

Rexel has no provision of Return of Material. Once the goods are sold and they arrive on your site, they cannot be returned. We request you to check your requirement carefully before you place your order.

15. Can Rexel ensure the Product Quality?

We have made every effort to display as accurately as possible the design, quality and specification of our products that appear at the Site. We have attempted to supply the quality product as accurate as possible and any slight change of design, colour or model no etc shall not affect the performance, efficiency or accuracy of the product.

16. What does mean by Cancellation by Rexel & Cancellation by the Customer.

A. Cancellation by Customer as per the Rexel Policy.

In case of requests for order cancellations, Rexel reserves the right to accept or reject requests for order cancellations for any reason whatsoever. As part of usual business practice, if Rexel receives a cancellation notice and the order has not been processed/ approved by, Rexel shall cancel the order and refund the entire amount to you within a reasonable period of time .Rexel will not be able to cancel orders that have already been processed. Rexel has the full right to decide whether an order has been processed or not. You agree not to dispute the decision made by Rexel and accept Rexel's decision regarding the cancellation.

Rexel reserves the right to cancel any orders that classify as 'Bulk Order' as determined by Rexel as per certain criteria. The 'Bulk Order' will not be refunded as per this cancellation policy. An order can be classified as 'Bulk Order' if it meets with the below mentioned criteria, which may not be exhaustive, viz:

  • Multiple orders placed for same product at the same address
  • Bulk quantity of the same product ordered
  • Invalid address given in order details
  • Any malpractice used to place the order

B. Cancellation by Rexel

There may be certain orders that Rexel is unable to accept and must cancel. Rexel reserves the right, at Rexel's sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in Your order being cancelled include, without limitation, non-availability of the product or quantities ordered by You, non- availability of the service, inaccuracies or errors in pricing information, or problems identified by Rexel's credit and fraud avoidance department. Rexel may also require additional verifications or information before accepting any order. Rexel will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your credit card account.

17. Can customer make payment via- Credit / Debit Card.?

Yes customer can make payment via- debit and credit card and Rexel has policy with regards to Credit / Debit card. Certain cases, specifically with regard to particular products/ services, you might be required to provide your credit or debit card details to the approved payment gateways while making the payment. In this regard you agree to provide correct and accurate credit/ debit card details to the approved payment gateways for availing Services on the Website. You shall not use the credit/ debit card which is not lawfully owned by you, i.e. in any transaction, you must use your own credit/ debit card. The information provided by you will not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order. You will be solely responsible for the security and confidentiality of your credit/ debit card details. Rexel expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of your credit/ debit card.

18. Are there any hidden costs (sales tax, Octroi etc) on items sold on Rexel?

There are NO hidden charges when you make a purchase on Rexel. However, any local levies, octroi or taxes if any would be on actuals.

19. Does Rexel provide E-way in my state?

Yes, we shall provide the E-way bill to the customer. The material will be dispatched along with the invoice copy and E-way bill